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Spectrum is horrible
I decided to switch to spectrum contour and within two weeks my brand new remote does not work. I’ve tried every troubleshooting recommendation and I’ve spoken with customer service and they say I have to pay to have the remote replaced. They provided me brand new remote with my brand new equipment, and it does not work. This is unacceptable and I will be reporting to the proper authorities.
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StephanieS
Moderator
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evfoster - sorry to hear that you're having trouble with your new remote control. Here is a guide to help: https://www.spectrum.net/support/remote/spectrum-guide-remote. If this information doesn't help, please reach out to us at http://m.me/Spectrum.
-Steff
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