Uplink Latency/Packet Loss

Question

For over a week, my upload has being timing out 20% - 40% of the time. It’s making it difficult to work, game and stream. I am on the 1gig, copper package and should be getting upwards of 1024/35, but consistently getting 600/1. That 1Mbps uplink is killing me and making my work performance suffer.

My modem and network gear are fine, but the only recommendation is to reboot my modem.

I assume the issue is because fiber is being installed in the neighborhoods around mine.

Are any other Cox customers encountering this issue?

Zip: 85323

thehofl · Answer

Do not close this topic, it falls in the guidelines of the forum guidelines.

“… purpose of the Cox forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue.“

Vex · Answer

I'm having similar issues with download primarily, upload is usually fine but spikes enough to render my streaming null and void. Online games are now impossible to play.

I have a tech coming out tomorrow to look at it. I have a suspicion they'll claim nothing is wrong though even when I've isolated the issue to the service itself.

Zip: 85024

P.S.
Funny the forum mods just love to shut down any sort of conversation that views them in a bad light.

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Uplink Latency/Packet Loss

thehofl

Vex

ChrisJ2

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