3 techs and still having lag

So 3 techs showed up to fix my issue but the issue never went away the 3rd tech showed up saying everything was working and fix the issues with the router then a random outage happen in our area to fix the current problem okay I was hoping to get it fix like the next day it took 3 flipping days for them to start working on it and only took them like an hour to fix but going back to my internet the lag and packet loss are still their bruh 3 techs could solve the problem to fix my internet problems why is that

StephanieS

Moderator

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729 Messages

fernando1110060 - I'd be more than happy to take a look at your account and discuss what's happened! Please email us at cox.help@cox.com.

-Steff

fernando1110060

+4 more

Visitor

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182 Messages

I sent the email now what ?

HeatherS

Moderator

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194 Messages

Thank you, fernando1110060. A member of our Customer Resolution Team will respond to your email. We appreciate your patience and willingness to work with us.
-Heather

fernando1110060

+4 more

Visitor

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182 Messages

@HeatherS only doing this to see if I could get compensation for this month or last month and I hope yall can fix it I’m just getting more and more annoyed

DannyS

Moderator

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647 Messages

We need to ask for you to contact us directly by email at cox.help@cox.com. We will need to locate the account to provide any personal information for assistance.
-Dan

Welcome to the Cox Community

3 techs and still having lag

fernando1110060

HeatherS

fernando1110060

DannyS

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