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tulsa998989

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4 Messages

Constant interference and packet loss

Hello,

I’m experiencing recurring internet connection problems at my home. Cox previously came out to my home on August 6 after interference was detected on my line. The same type of intermittent connection problems have now returned, including packet loss and repeated timeouts.

I have already gone through troubleshooting on my end, including testing without NordVPN running and restarting/resetting my network equipment. The problem is continuing, so I would like to have the physical cable line and signal levels checked for interference/ingress again.

Since Cox previously identified interference on the line and sent a technician out, I’d like to have this escalated to a technician rather than continuing with basic modem/Wi-Fi troubleshooting.

Please let me know when someone can come out to inspect the line and equipment.

 

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Allan

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2.4K Messages

Hello. I can certainly understand your concern with internet issues. I recommend reaching out to us at @ask_spectrum or facebook.com/spectrum so we can help. 
-Allan

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tulsa998989

Visitor

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4 Messages

I have already messaged on Facebook. Thank you. 

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Allan

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You are most welcome. 
-Allan

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tulsa998989

Visitor

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Is cox monitoring issues such as these or should I plan on elevating them myself? This went on for several weeks before it was addressed last time. If so, what is the best avenue for a prompt response, as this network is needed so that I keep my job. 

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Allan

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I recommend reaching out to us at any time that you are experiencing issues with the service. 
-Allan

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tulsa998989

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4 Messages

Allen, could you take a look at my previous service history and see what was documented from the technician visit on August 6? Cox had identified interference on my line at the time and sent someone out to investigate it.

I’m having the same intermittent timeouts/packet loss again now, so I’d like to know what was found and/or repaired during that August 6 visit before we troubleshoot anything further.

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