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Throttling
Hello! Cox does throttle Panoramic service.
I've seen several posts here recently that say Cox doesn't throttle bandwidth. I spent some time on the phone with support yesterday and they confirmed for me that they are throttling me when I go over my usage threshold (1.5TB on Panoramic router/service.) I don't get emails, texts and I don't get additional charges for more bandwidth--like the service description describes. I asked if it was throttling and he confirmed that it is. I asked to purchase "unlimited data" and he said it wasn't available in my area. When I asked what can be done, he said, "Sadly, there is nothing that can be done." More evidence that it is throttling is that when I use the Cox tool to restart my router, it goes from 9mbps up to 700-800mbps. It stays there for <10 minutes, and then drops back down.
My next step is to call sales and inquire about the $10/packet of bandwidth option and see why it isn't working for me.
Darkatt
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Honored Contributor
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Inaccurate, there is no throttling involved, unless you are downloading 4 plus terabytes in a very short period of time. Agents who suggest that for 1.5 tb, are misinformed. I know personally, 1, I used to work for Cox, 2, I went over one month by 6tb, and never saw a slow down.
Certain areas don't have overages, like the Hampton Roads area.
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MomTheBomb
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