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Throttling and buffering
Ever since spectrum took over my service has been terrible. I monitor the network and I know I’m being throttled. Is anyone else experiencing this ?
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JuanC
Moderator
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Hello. I'm very sorry to hear that you are running into this issue. Please contact us directly by using the following methods so that we can assist you with this issue.
→ Chat with us instantly at spectrum.net/Chat
→ Send a message for a quick reply on Facebook at https://www.facebook.com/spectrum
→ DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum
→ If you need more help, contact us at https://www.spectrum.net/contact-us
-Juan
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Darkatt
+2 more
Honored Contributor
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Since I am unaware that they throttle, let's start with this.. What Modem/Router are you using, and have you tested with a device connected via ethernet?
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bolla67
Visitor II
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Ever since Spectrum took over, my internet is slower. As far as watching tv, the picture will freeze then pixelate and the sound will randomly cut out. It happens on different channels in different rooms. On one channel the sound and video weren't in sync. They fixed that, but now these other issues are happening.
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