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Sudden Packet Loss!
I'm not sure whats going on, but recently I have a constant 6-7% packet loss. Phone support verified packet loss but the only response was to buy a new router or pay $$ to have a tech come out. Help?
JonathanJ
Former Moderator
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If the source of the problem is in our equipment or outside your house, it is our responsibility and there is no charge for the service call. Most service calls are covered if you are subscribed to Cox Complete Care. For more information, please visit us at http://bit.ly/2sea6nE. If you decide you want to schedule a technician out, please email us your full-service address and full name to cox.help@cox.com.
Jonathan J
Cox Moderator
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