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My internet over the last weekKeeps disconnecting and the app tells me there’s nothing wrong. I’m constantly having to reset my modem
Something has changed in the last week or week and a half and all of a sudden I’m having to reset my modem constantly. The app tells me the network is good and strong yet all my TVs keep disconnecting. How do you actually get a hold of a customer service representative. I’m not even seeing the option on the app
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JulianN
Moderator
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Hello, I'm sorry to hear about the connection issues. I understand that can be frustrating, and disruptive to your home. Our teams are available to assist 24/7 via chat, phone, email, or social media. You can contact on cox.com, the Cox app, call center at 1(800) 234-3993, or email us at Cox.Help@cox.com. If you prefer to email, please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
-Julian
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Darkatt
+2 more
Honored Contributor
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Are the tv's wireless or do you have any connected via ethernet? What about other devices, like maybe a computer connected via ethernet, does IT stay online when the tv's drop?
There are a number of issues that can affect wireless connectivity, but leave the modem and wired devices online. Cordless phones, microwave ovens, bluetooth devices, cordless keyboards and mice, game controllers, baby monitors, garage door openers, and even radio controlled toys. Distance from the router/gateway and device placement as well. the WiFi router/Gateway needs to be out in the open, raised as high as it can be placed, and not behind anything, nor under anything.
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