Refund? Reassurance?

Over the past two weeks, my panoramic Wi-Fi gateway modem has quit working repeatedly each day. Since I work from home, my job is nearly 100% dependent on Wi-Fi capability. Given several hours of outage, does Cox provide any sort of refund to future billing? I have a technician coming today to look at our modem to see if it is the problem, and if that is the case, that would be frustrating since we have only used it for a year. My employer and constituents are just as frustrated as I am the lead recruiter for an international seminary. Not being able to engage with student candidates over video conferencing has certainly put me in a difficult position.