KingJC's profile

New Contributor

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1 Message

Wednesday, October 7th, 2020 4:37 AM

Closed

Outage

Why we keep getting internet outage every few days ? We still paying high price for these service ? Cox should do better job.

New Contributor II

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3 Messages

5 years ago

Glad it’s not just me. Just about every other night. 

New Contributor

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1 Message

5 years ago

  • I know they *** are you gonna call them and tell them and then they will give you credit but still

New Contributor II

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8 Messages

5 years ago

Outage again for us as well.  This is twice in the past couple of weeks.  It always says on our account that the outage will be resolved by 6am.

We pay alot for this service.  What is going on?...

Former Moderator

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144 Messages

Hello Synomenon,

I am sorry to hear you are experiencing internet outages. I would be happy to help you resolve this issue. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thank you.
 
Sharon
Cox Support Forum Moderator
 

New Contributor

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2 Messages

5 years ago

This becoming a habit with them and yet they expect us to be reliable in paying them 100 % of  these rip off prices! 

Former Moderator

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144 Messages

5 years ago

Hello KingJc,

I am sorry you are experiencing internet outages. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thank you.
 
Sharon
Cox Support Forum Moderator
 

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