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New Contributor
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Outage in Omaha
It’s been 2 days without internet. I’ve talked to support twice and was told it was due to either maintenance issues or network interference. What is going on?! I pay for 2gb of internet and I can’t access service. It’s been 2 days and I work from home. This is insane. Cox has been the furthest thing from reliable.
sjy
New Contributor
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Same here in San Diego. My internet is out for more than 48hrs. I pay $90 a month! They gave me $14.66 for outage credit but I’d rather have my internet back than that credit!!
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ColleenD
+2 more
Moderator
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nich3439 I work from home too, so I know exactly how important it is to remain reliably connected. I know how frustrating outages can be especially when they affect your livelihood. Since our community members aren't able to help with an outage situation I ask that you please email us at cox.help@cox.com with your full name, complete street address details of the issue and a link to your post.
sjy Please believe that we would rather your service was working too. Please understand that when we apply credit the system calculates a prorated amount. The total credit is determined from the monthly rate divided by 30, then multiplied by the number of days impacted. The Cox app is a great place to check for outage or other account alerts. If you're still having trouble but there's no alert displayed please email cox.help@cox.com with your full name, complete street address and a link to your post.
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