I had 7 outage days last month and am now experiencing another one today 8/7. This is getting to be ridiculous. COX should automatically credit us for outages. We shouldn’t have to go through chat and jump trough hoops to get a bill credit.

‎Out AGAIN | Cox Community

Shariel

+1 more

Moderator

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313 Messages

Hi jbaker23287. I am sorry you're having issues with outages in your area. You can email us at Cox.Help@Cox.Com with your full name and address for assistance.
-Shariel

jbaker23287

Visitor

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2 Messages

Hello. I am supposed to be receiving a credit per chat today

User uploaded image

(edited)

Shariel

+1 more

Moderator

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313 Messages

That attachment is not showing, but I am glad you were able to get help.
-Shariel

casa0603

Visitor

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1 Message

It is ridiculous with the service they provide. Their quality has dropped so much recently.

GregP1

+2 more

Moderator

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397 Messages

Hi Casa0603,

We want to help get any issue you are having with our service fixed. Please email us at cox.help@cox.com so we can help.

-Greg

Welcome to the Cox Community

Out AGAIN

jbaker23287

Shariel

GregP1

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