Darkatt's profile

Honored Contributor

 • 

2.1K Messages

Closed

New forums stink

Tired of seeing this time after time. Doesn't stay logged in, and every time I HAVE to login, I have to clear cached files and cookies!!!

Error trying to access login page!

Moderator

 • 

1.1K Messages

Hello Darkatt,

I have tried this on Chrome and wasn't able to see or experience this yet. When did this start happening and if this is still happening for you, then we may need to get some more information to help investigate this issue you keep facing. Is this replicated on multiple browsers on your device? Is this same error happening on other devices when you try to sign into Forums? 

Honored Contributor

 • 

2.1K Messages

I normally use Opera, but it happens in Chrome as well. BTW, I was 16 years at Cox, Data T2, and CAG. Also, even if I leave the tab alone, and the only tab open, it won't stay logged in, the OLD forusm was no problem at all, this one, is a true hassle. 

Honored Contributor

 • 

2.1K Messages

When signed in to Forums, you only remain signed in, after closing and re-loading the website, if you leave another browser tab open.  If you completely close the browser, you won't be signed In the next time you access Forums.  It's similar to Webmail.  The difference is you can access Forums even when not signed in.  (If you close the Webmail browser tab while another browser tab is open, you can re-open Webmail without signing in again.  But, it creates a new device session).

Do you save your Forums credentials in browser settings?  If yes, try deleting them and saving them again.  It may not help, but it won't hurt to try.  It's something you can test for the lack of valid authentication credentials that's causing the HTTP.401 unauthorized response error.  But, if that error occurs with multple browsers, it's unlikely your saved credentials are the cause.

This might replace clearing cache and cookies.  Close all browser tabs to clear HTTP.401 error

Honored Contributor

 • 

2.1K Messages

Darkatt wrote:

even if I leave the tab alone, and the only tab open, it won't stay logged in

Are you referring to (a) being signed out when you open the Forum website or (b) getting signed out while you're reading and posting?  If it's (a), see my previous post.   If it's (b), is that an every time thing or something that happens occasionally?  If it's occasional, do you know what you were trying to do just before you were signed out?  It could be caused by an issue with one or more of the Forum edit functions.  I've noticed when errors occurred, extra icon rows were displayed.  When too many rows were diplayed, it seemed to trigger a Sign Out, to reset.

Inserting a link might cause Sign Out.  It  happened after adding the link to my previous post.   

Valued Contributor

 • 

410 Messages

I have to login every time as well but it's not a big deal because it only takes a few seconds to login.  I don't think this is an error.  I think it's supposed to be like this.

Honored Contributor

 • 

2.1K Messages

Do you still have to clear cached files and cookies when you sign in?

Honored Contributor

 • 

2.1K Messages

Yes, I had to do so just before logging in just now. 

Honored Contributor

 • 

2.1K Messages

I don't get an error, but if you want to troubleshoot, maybe we can figure it out.

  1. Is this the shortcut you use?  https://forums.cox.com/   Cox Community | Home
  2. Do you get the same HTTP Status 401 error as your original post?
  3. Does it happen when you load the website or just when you "Sign In"? 
  4. Does it happen every time? If not, have you noticed any pattern?
  5. Do you have other browser tabs open when you load this website?
  6. What browser do you normally use?  Does it happen with other browsers?

Honored Contributor

 • 

2.1K Messages

I use the url https://forums.cox.com

I will be signed in, come back to my computer to find it signed out, no other browsing, simply an hour passed, and I click on the sign in on the top right and get the error. 

BTW, I am a network engineer, CNE and MCSE, (as well as A+, Network+ and Security+), I really DO know what I am doing. this is an error with the site/software. I tested it with my other computer with same results. 

Honored Contributor

 • 

2.1K Messages

You really DON'T have to keep posting your resume.  I was just trying to help.

BTW, I'm using the same site/software and never have to clear cookies and cache. 

Moderator

 • 

1.8K Messages

Hey Darkatt. 

It might also be helpful to know if you are using any browser extensions in either Opera or Chrome, and if there is any overlap in the browser extensions. I was having some trouble in Chrome until I turned off extensions, meanwhile I had no problems when I tested in Edge, which had no extensions installed. 

 

 

Related Content

Recent Discussions