Recent Discussions
Ivanti secure access client and port forwarding
I use Ivanti secure access VPN for my work computer. Cox support has previously helped me setup a port forwarding to allow my VPN to connect over my panoramic wifi router. I got a new computer. the old port forwarding doesn't work, naturally. I tried setting up a port forward myself using the app, but that's not working either. chat support is unable to set up the port forward for me. Is there someone here who can help?
Call History Update
Call records were displayed in the All tab for a few hours on 01/14/2025, then disappeared again and haven't been seen since. For call records to be available after a month-long outage and then be removed again would have required someone at Cox to have done something to cause it. Has anyone who experienced the Call History outage on 12/13/2024 had the issue fixed?
Pro Connect Charges
Hi - has anyone been having issues regarding Pro Connect charges showing up on their bill despite being told by the technician and customer service that the visit would warrant no-charge? We're long time customers of Cox and decided to carry over using them at our new apartment complex. Upon going through self-installation and running into connectivity issues, we called the customer service line for support. Long story short they recommended we have a technician come by to confirm everything's good with the equipment - on this phone call we had them confirm we would not be charged for the visit if the technician does not need to fix anything. We did NOT receive any email confirmation for the appointment, or written information on the details/costs that could be associated with this appointment. The technician came, let us know which outlet the router should've been plugged into, and left within 5 minutes. As part of this, he notified us that we would not be charged and can reach out to Customer Service if anything shows up on our bill. Now, a month later, we're seeing a $100 charge on our bill. Despite receiving confirmation again from the technician and speaking to numerous customer service agents, we're being forced to pay a bill for a service we did not receive and were not notified of prior. Is anyone else having this issue? We're greatly disappointed with the lack of customer support we've received and the inability to honor what we were initially told. It feels deceitful that customer service had recommended a technician coming out for something they could have assisted with when we contacted them, and for us to be stuck with a bill that we were told numerous times would not exist. Putting this here in case anyone else is having a similar issue or has recommendations on addressing. I'd also like to add - we're in a complex that already had Cox Fiber connections set-up. We shouldn't have even had to set up a new router, but the previous tenants took it and we were told there would be no cost to get a replacement set up.
Panoramic WiFi Router Needs a Guest Login Option
Adding my opinion to the long list of ignored requests previously mentioned on this forum. It is standard on most other wifi router hardware to offer the ability to setup up a limited access Guest Wifi. If you need to know why this is essential then you are probably in big trouble security wise. For sure COX knows, understands and has decided to ignore the issue. Get your act together COX and take care of your customers.
Long time Cox customer . . . RUN AWAY FROM MOBILE
I have been a Cox home internet and landline phone customer for almost twenty years, and I am a loyal supporter. Their service in my state is excellent, especially compared to the competition. So I decided to take advantage of a Thanksgiving, 2024 deal. BIG MISTAKE. Long story short: a technical glitch on their end resulted in me not getting the special offer they advertised. I gave up on spending literally HOURS on the phone, going back and forth between tech support and the customer loyalty departments, but it is clear they are NOT ready to do Mobile service. The phone itself works fine, and we have no complaints about the cell service in our area, but hopefully we never need any tech support or other Cox service for the 2 years that we're stuck with this.
Network adapters/drivers disappearing from my computer
One theory is that Windows upgrades are doing something to hide them. Does anyone else have this problem? I've checked that network adapters are not disabled, they just are not connected, so I reset them, and then not even on the list any more. So I have no wifi on my computer. How can I get adapter/drivers back onto my computer? Printer driver disappeared too but I just found the CD so maybe I can add it back on. I have an ethernet cord so I tried plugging it into the modem but got nowhere, except IPV4 and "leasing for 2 days." How can I get the computer to work with the ethernet cord if I can't get wifi back? There is a wall jack but it isn't even giving me those messages, so it's useless. I have a tech coming to check the wall jack. I'm trying to avoid buying a new computer but beginning to believe that Windows 11 is forcing us to do just that.
Extended Outage
Our internet has been out for a week and a half, since Saturday February 10th. This is a real problem, since we work from home. Every night at 9:01pm we receive the same text message, reading "We're working overnight to restore your service", but no longer believe them. Spending half an hour using the Chat function yielded no information, other than that there is, indeed, an outage. Phone calls meet with a message that since there is an outage, the customer service people will be unable to help. But being patient seems to be doing no good at all. We have been fairly happy with Cox for over a decade, but this extended outage + lack of information is getting truly exasperating. Can you help? Thank you, B
