Recent Discussions
Data Usage
I would like to know why I am seeing a difference in data usage each month. My data cycle restarts on the 18th. I clear my counters on my firewall on the 18th. At the time I do this there may have been a few MB of data used, which will not be enough to skew the situation here. So, last month, Cox stated I used 95% of my data, which I understand is both ingress and egress. The counters on my firewall show a max of 200GiB total (ingress/egress). So, I am interested to understand where all this extra data was used. I know I had downloaded a lot from services like OneDrive and GoogleDrive, but nowhere near a TB of data. I have witnessed over the past two months. I have Cox Fiber and my internet connection goes directly into my personal firewall, then all my devices are connected to switches and AP's and to be clear, I am looking at the WAN interface on the firewall, because obviously, that is the only interface that matters. For this month so far, Cox says I have used 71GB, but I am seeing I have only used 12.54GiB ingress and 3.77GiB egress data. Sorry, but 13 + 4 != 71 Thanks,
Internet goes down when cablecard and tuning adapter are connected
I have been running HDHomerun Prime with a Cox cable card and Cox Tuning Adapter successfully for years. Suddenly my internet and phone went out. After hours of trouble shooting I swapped the Cox Panaromic modem, cable splitter, and all coax and ethernet cables out and still no internet. I found if I remove the HomeRun and Tuning Adapter from the system my internet and phone work. I then swapped the tuning adapter with the same issue. At Cox request, I put in a new Vecima tuning adapter a month ago and all worked well. I have made no other changes to my system other than Cox downgraded the speed of my internet just before the problem started. Could Cox have made another change that causes this? I am at a loss on how to determine if it is the Cox Tuning Adapter, Cox Cable Card, or my Prime. Any suggestion are welcomed. Thanks.
Continuous problems
Why is it that the price goes up but service gets crappier. Switched to the 2 gig plan from the previous max speed they had at 1 gig hoping to get better service. But to no avail. The devices from the other rooms rarely connect i.e. Xbox, TVs, phones. Constant outages in my area for some reason but I talk to my neighbor and their Internet is working fine. I don't get the speeds promised and it comes with bonus random disconnects daily. I mean what are we to do ladies and gents? They want their money on time but when it comes to customers needs that customer support goes right out the window. On that note I wish that they would start to hire people you can actually understand to help me with my issues. Broken English is not a second language
NW Pensacola outage/Cox Nightmare
COX service is absolute garbage. Unfortunately it is all that is available in my neighborhood. We are new customers as of 2/12/25 and have had zero days without some kind of full outage or interruption. When is this company going to fix it's service in North West Pensacola?
Internet service down several times today in Pensacola area
This started over the weekend and today (Monday 2/3) has been terrible. It went down at least 7-8 times today. Each time it lasted from a few minutes to 30 minutes. Weather is good, can someone let me what’s happening? The website and Cox app acknowledged the outage.Day 3 with no internet and no communications from Cox Communications
Besides a short and unhelpful conversation with a “live agent” somewhere in the world, who further was completely unable to provide a single shadow of a clue as to what the issue is that is causing my internet to still be out. I get that things happen, but not without any communication about it whatsoever. If you follow their series of prompts you can get an “ETA” that’s 70 minutes from whatever time you click on the link, and each night, you’ll get a text assuring you they are “working overnight to restore service” Bull. Proven time and time again to be the absolute worst company I have the misfortune of feeling forced to work with. Grateful to be able to cancel my service in a couple days when my new Verizon router arrives. I’m sure Internet will not have returned by then. 0/5 stars. 5/5 stinky brown lumps.
