Recent Discussions
Zoom and Cox
Does anyone know why during a Zoom call I get a message pop up mentioning I have an 'unstable connection' but when I check my Internet hardwire or Wifi speeds from COX I am getting fast speeds in return (I several devices on my network but the only user)? Is this a COX or Zoom tune I need to do?
Panoramic wifi pods
Recently replaced modem/router with panoramic wifi modem/router. No complaints, achieving proper speed of 500MBPS. Also purchased 2 pods. Tried multiple placement of pods but still not getting consistent overall coverage of entire house. House is approximately 3600 sq. ft. 1-1/2 story house with modem/router installed on ground floor in one corner of the house. This is the location where incoming cable and wired desktop computer reside. Positioning pods 20 to 30 feet apart per instructions does not cover entire area. Am I missing something?
Panoramic Modem and Asus Router losing connection
I've had this problem with previous modems and router models, but since I recently upgraded to the CGM4981 COX modem and the ASUS RT-BE88U this problem happens a lot. I see the speed drop from ~2gb to ~30mb, so I reboot the router - no change, so I reset the modem - no fix, but now I have no connection between the modem and the router (router red light turns on). I got it to work again the other day by leaving everything off for a day, reset everything to factor defaults, and eventually things got happy again. Its not practical to reset the router to factory defaults continually as I have 4 aimesh nodes around the house that then need to be reconfigured. Is there something being cached somewhere in the COX modem? As I said, I have had this problem in the past with my old COX modem and with different routers, but now its impractical to reset everything to factory defaults every time it happens.
Can't pair remote to both TV and audio device
I recently had to exchange my Contour box for another one. With the old box, I had my remote paired to both the TV (for power on/off) and my audio device. I have the same remote, but with the new Contour box I can't get it to pair with both again. I can only get one or the other, but not both. It's an XR11-RF remote with an LG TV and Sony audio. Any thoughts? I've paired and unpaired a bunch of times and called support, but no luck. Thanks, Steve
Tucson: cable modem drops connection a couple times a day
Greetings Everyone, I'm in midtown Tucson and my Arris TM3402A has been losing connection a couple or more times a day for the last couple of months. I've had two techs visit in the last month, on December 5 and January 4. The first visit the tech replaced the modem and replaced a splitter. The second visit the tech replaced the line running from the outside main box to the cable modem (and I found out this morning that Cox is charging me $75 for the visit). I am still getting the dropped connection even after yesterday's visit. I looked at the modem event log and it seems that the drops seem to coincide with a "profile assignment change" and then an "event type code 5" Also I noticed that Downstream 13 has a large number of "correcteds" and "uncorrectables" Any thoughts on what might be going on? Since Cox charged me $75 they seem to be pointing the finger at me for the issue. I kind of wonder if there's a problem on Cox's end. Thanks for any feedback!
