Recent Discussions
Internet a joke
My internet is consistently going out. Sometimes a few minutes, sometimes longer. I use smarthelp, I call customer service, they say a reset might help. This is not an in house issue, it happens to at least 2 of my neighbors. From what I read on Facebook and this site we are not alone. Why would I ever consider upgrading or using your supposedly fantastic mobile service, when the internet I receive is so poor?
Cox.net Email ported to yahoo - email address permanent?
We are considering leaving Cox for all services. We ported our email as required to Yahoo successfully earlier this year. Even though our email is "@cox.net", we assume Yahoo will continue to support that email address even without Cox internet, but would like confirmation before we drop our other Cox services. Thanks for your help.
6 Recording on contour TV
Hello We just got contour TV DVR with a new modem. However we are unable to record more than two shows at a time. We were under the impression that contour allowed up to six recordings the time. I have tried everything and looked up multiple online videos. What are we doing wrong? Thanks
REGULAR CHANNELS & RECORDINGS FREEZING UP
For the past several weeks now our channels ( different ones) have been freezing up while watch a program. Also a lot of our recordings (again different channels) when watching them are also freezing up, and then restarting over or just stopping then going to the delete tab.TV and Internet Issues Look at Other Options Over Cox
We have had multiple outages, etc. The worst problems occur whenever a neighbor has a service appt with COX, others on the street lose service. We have reported it many times to COX and nothing gets fixed. Yesterday COX was out to bury a line for a neighbor, which took down our TV and Internet. We told the technician and he said they would be right back. They never came back. Called COX and the soonest they can get someone out is Tuesday. This is their issue, it is a COX technician who caused the problem. If their technician caused the issue, they should adjust their schedule and have someone out to fix it immediately. We have no TV, and no internet. This means I cannot work today or tomorrow until they come to fix an issue they caused, which means I lose money and productivity because of their incompetency. We have lived here for 6 months, our cable is still hanging on the fence, as they never buried it, however they said they did and have had multiple outages. Clearly there is a management problem with the technicians. This is the last time, I will cancel this week. Be forewarned to look at other options over COX.
