Recent Discussions
Terrible customer service from an agent on the phone!
What do I do when I contact customer service to find out why my bill doubled and the customer service agent said there's nothing he can do and no promotions and no manager around? This kind of service is the absolute worst - I'm considering switching providers...Connection to PSN
Got one for you folks that are way smarter than me. So my ps4 all of the sudden can’t connect to the PlayStation account. I can use YouTube from the ps4, but online gaming is out. Wi-Fi & LAN will connect but the issue persists. It works just fine on my phone hotspot AND on my friend’s Wi-Fi. I also can’t log into the account while connected to Wi-Fi on my phone. If I’m on data, I can. I’ve tried port forwarding, resetting router/modem. My model is arris tg1682. Any suggestions?
Pro Connect
So call me stupid think I just need to vent. I recently moved from 1 apartment to another in same complex. I just wanted transfer of services. I have been charged for $100 for installation of Pro Connect. I never ordered it. Certainly don't need it as I am quite happy with 250mbps. I spoke to Cox chat and of course usually run around. Does anyone think I have recourse? In a way it's deceptive practice IMO. Anyone have same issue? Thanks.Voicemail
Is there any option for voicemail on a pixel 8 phone other than dialing *86 and checking it through the audible prompts? I used to get voicemails listed in the phone app but now I lost that feature. How is that possible? Cox Mobile is already missing so many features that I regret choosing it and highly recommend against it. Now I am losing features I already had? My 2 year contract can't be up soon enough. If Cox wants to actually have good mobile service, please reach out so that important features can be implemented. Otherwise, it is trash that will soon be discontinued.Dreaded XRE-06014
I am trying to watch a specific program I recorded on my dvr. However, I keep getting the error code indicated in the title. It is only happening for this single program. I have done all the ritual actions. E.g. reset modem/gateway, power cycled the dvr box . To no avail. I have read on this forum that this is an on going problem. What to do? Additionally quite often my remote does not work for fast forward, rewind or exit. The stream often times blacks-out no picture or sound. Sometimes it comes back other times I have to get completely out of dvr mode and resume the program, once, twice or even three times. It is quite annoying. I don’t have to mention how much I pay for this service every month, I am sure everyone knows the cost. Given I just want this equipment to work. Is that too much to as from this company?
Internet download speed is slow
Hi Cox Support, I'm experiencing recurring issues with my internet connection that I need help resolving. I’m on the 500 Mbps plan, and my download speed works fine for hours, days, or even weeks, but then it abruptly drops by about 95%, down to 25 Mbps, until I reboot the modem. The upload speed remains unaffected. In hopes of solving this, I upgraded to the 1 Gbps tier, but the issue persists—tonight, the download speed again dropped to 25 Mbps until a reboot. I live in Scottsdale, AZ, and have had around a dozen technician visits over the past six months. While technicians can see the problem, they haven’t been able to find a solution. Despite suggestions to switch to the Panoramic router/modem, which they thought might help, the issue continues. Senior technicians have also been to my house a lot, but remain stumped. We’ve already taken these troubleshooting steps: Tested signal strength with both contractor and Cox employee equipment. Replaced all internal wiring—twice. Installed a direct, unsplit coax line from the modem. Replaced all coax cables between my house and the hub (only 50 feet away). Replaced modem cards at the hub, as suggested by the techs. Is there anything further I can try, or additional support that can be provided? At this point, the senior techs are throwing up their heads and just guessing, Like saying maybe it's my electrical system somehow, but it's all speculation. Your help is much appreciated. Thank you.
