Recent Discussions
Internet down again and again
Since the beginning of December my internet goes down from 2 to 10 times a day. They have sent out 4-5 service men. Switched out my Panoramic Modem and it still goes down. Today it was for 4 hours this morning. I get the same answers when I call. Reset the modem, they will find the problem and text me back. Never get a text back. If it wasn't such a hard time switching all my emails, I would have cut Cox out long ago. Now, it seems the only solution!!!!
Misquoted charges
I called yesterday and talked to "Ian". When we received the expanded bill this month we discovered that we were being charged $5 for Max that we didn't know about. My current bill was $233.17. He took the channel off and first he told me that my new bill was going to be $218.05 and then corrected himself and said that it would be $228.38. I later received an email and it said that my new bill would be $244.36. So I removed a channel and it increased my bill! I called back today to follow up and was told that when he removed the channel it removed a discount that was supposed to be good through September. But he never told me that it removed it. I was told today that I have no recourse. I can't get the discount back and Cox does not have to stand by what was quoted to me.
Ads in guide
How does one get Cox to remove the ads from the channel guide. This issue has been brought up before with no resolution. Prices have gone up $30 a month - as a customer paying a lot I neither want nor need these ads. Cox- Please give option to opt out. Old receiver was better and didn’t have ads but apparently those have been “retired”. Cox needs to do better. And Cox,don’t increase prices all of the time when you are not doing better. Whatever your big update is that we are paying for I’m sure will not benefit the average household user. I don’t see any difference. Bottom line Cox: STOP the ads in the guide or offer an opt out STOP raising prices while continuing poor service DO BETTERRIP DSLReports.com
Just wanted to see if anyone has heard of anything official about DSLReports.com being shut down/broken. Right now it's giving a 504 error and been down for over 24 hours. As per here, looks like the domain has been locked, probably a payment issue. I mention it here because that site is where I started helping Cox customers many years ago. Long before this forum was created. It was the "OG" or "GOAT" of the online troubleshooting sites. Cox used to offer direct support on it but that changed a couple years ago for unknown reasons. There was a lot of data that was only on that site so it's a real shame. End of a era. With all the hacks/exploits/changes happening recently, it's scary to think what the internet will become in 5-10 years. Hope everyone is doing OK.
