Recent Discussions
Port Forwarding and Ubuntu
I have the Cox Panoramic Wifi modem and the Cox wifi app. I have several devices (windows, android, iphone, ipad, alarm, irobot, cameras, etc) that show up in both the gateway and in the app. My ubuntu devices show up in the gateway but NOT in the app. I have set up port forwarding in the app for my windows device for the functions that i need it for. however, i need to set up port forwarding for my ubuntu server. it shows up in the gateway as a connected device and i am able to reserve its ip. however, when i go to the app to try and set up port forwarding for the ubuntu server, it does not show up as an option. ALL my other devices show up as an option except for my ubuntu devices. tried calling the help desk today, who escalated me to the advanced support, who escalated me to another team, and none of them were able to help. Seriously, it was so much easier BEFORE the app, when you could just go into the gateway and do it, as it just worked without issues. so i need to know a way to help ubuntu show up as an option in the port forwarding please.
Only getting 30mbps download on Gigablast
We switched to Gigablast recently and consistently only get 30mbps download speed. After resetting the modem speeds are up above 900mbps but within 10 minutes are back down to 30. This happens on devices over both LAN and Wifi. I've seen that other people have had similar problems and wondered if anyone found a permanent solution?
Email
I keep getting this notification: There seems to be a problem with the email address we have on file; let's fix that. Can you please review and update? Update My Email Address. I also keep getting email from cox to my email address. Often, like the notifications, the emails ask a question. Incomplete. Or vague. There is no way to respond to the emails or notifications. None whatsoever. How do we contact Cox emails and notifications. If I take the hours to wait for someone on their phone maze they never know what I am talking about. The chat is a really bad version of AI. Please, how do we respond to Cox?
Cox Internet test site consistently reports lower speed
There are frequent discussions about Internet speeds. Most of the time, there's a real issue. But, if you just want to see a higher reported Internet speed, all you may have to do is use a different site. Here are samples from three different sites taken one after the other. Google speed test Internet Speed Test | Check Broadband Speed | Google Fiber Ookla speed test Speedtest by Ookla - The Global Broadband Speed Test Cox speed test Internet Speed Test - Check Your Internet Speed | Cox
equipment
I moved from PPV (military accompanied housing) to military family housing and brought my same panoramic WiFi box that I already had with me. I got it all set up, it only works downstairs in the living room area, and it worked all day and then randomly shut off. When I went into my Cox app, it is showing up as a different piece of equipment, one I don't have. And now the Wi-Fi won't connect or show up in my settings as available WiFi connections, and my panoramic WiFi box is staying at a red light after it flashed in between green and orange for like 10 mins.
Cloud DVR
We are also having the same problems with the cloud DVR. Sound cuts out, picture freezes, hard to make it go forward, extremely frustrating and occurs more frequently at night time. Oscars were terrible to play. The next day during the day time it worked fine but too late to see who wins what. This problem needs to be fixed.
