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tmcarson1

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1 Message

Monday, September 27th, 2021 12:53 AM

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Moving service question

I am trying to move my $40 a month internet to my new apt yet it asks me to pay $160 to do so.   Support said they didn’t know why, just looking for help.

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4 years ago

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sikntird

New Contributor

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3 Messages

4 years ago

I just moved too. So many issues and had to pay $130 to do a self install. WTF?!

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CrystalS

Former Moderator

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440 Messages

Hello @Sikntird,

I'm so sorry that you are having issues with your new install. I'd like to help. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator

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4 years ago

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sikntird

New Contributor

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3 Messages

Issue has been resolved, took 2 hours last night to fix the problem. However, I am not satisfied with the resolution, it should not have taken 2 hours to figure out that the modem I have wasn’t compatible with the upgrade that I was sold. I will be replacing your service with someone else. 

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4 years ago

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DavidA2

Former Moderator

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212 Messages

Hi Sikntird,

I am sorry to hear that it took that long to figure out the issue you were having. We certainly don't want to lose you as a customer because of that. Please feel free to email us at cox.help@cox.com if you have additional questions or concerns.

David
Cox Support Forum Moderator

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4 years ago

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sikntird

New Contributor

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3 Messages

It’s already too late. I’ve had far too many issues with this company and this last run-around with the so-called “tech support” was the last straw. I highly suggest this company takes a look at their business practices. So go ahead and try to woo me not to leave, I’m genuinely curious to see what happens when I do find better service. 

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4 years ago

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Bruce

Honored Contributor III

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5.7K Messages

This is the result of a customer having higher standards than a provider.  Nothing will happen due to lack of principles.

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4 years ago

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