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Messed up billing
I received an e-mail from Cox saying my bill is due tomorrow
My records and Cox website show that I have already paid.
Why should I have to waste my time chasing this down?
Not the first billing issue; I have had to visit the store before to get things straigtened out.
There should be a way to e-mail Cox on this, but I can't find one.
LisaH
Moderator
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Hi wrmiles. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
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