4899madi's profile

New Contributor

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1 Message

Thursday, December 14th, 2023

Closed

Internet stops working. White solid light.

I have a question. The past 2 days my internet will stop working on and off every couple of minutes. The light stays a solid white light. We have reset the router/unplugged and replugged, etc and still the same issue. Any help would be greatly appreciated! 

Moderator

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503 Messages

2 years ago

Hi, there. I'm so sorry for the sporadic service. I can understand how frustrating that is and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We want to get this fixed for you 

Esteemed Contributor III

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3.5K Messages

2 years ago

Try looking at your signal levels. I assume you have a white Panoramic gateway from Cox. If so go to 192.168.0.1 > user;admin password;password(unless changed) > Connection > Cox Network > Scroll down and look at your downstream and upstream levels. Downstream should be between +5 and -5dB with SNR above 35. Upstream should be below 50. If not within spec, explain how the coaxial gets from the street to the room the modem/gateway is in.

Honored Contributor

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1.9K Messages

2 years ago

Do all of your devices stop working all at the same time? Do you have anything connected via Ethernet?

Moderator

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82 Messages

Hello 4899madi, Please reach out to us at cox.help@cox.com for assistance. We'd love to assist you with this issue. 

 

Thank you,

Juan

Cox Forum Moderator

Esteemed Contributor III

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3.5K Messages

JuanC, why did you post the same message that ChrisJ2 said? We don't need two people saying the same copy/paste answer.

Contributor III

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185 Messages

Because it's what they're required to do.

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