internet speed upgrade

Question

I accepted an online offer for a 1000 GB internet plan a few days ago and I am only getting about 300.  I did several modem resets, and also checked the speed using another device.  When I spoke with a tech yesterday she kept telling me my plan was only for 500 - not 1000.  Looking at my account via the Cox website it shows I have the 1000.  Please help.

LisaH · Answer

Hi. Thanks for reaching out to us and I will be glad to investigate this for you. To do this, please send an email to cox.help@cox.com and include your complete address, name and a link to this forum. Thanks, Lisa, Cox Support Forums Moderator

Noneya2 · Answer

We have the same issue. Our plan is for fiber optic yet we are a few hundred feet outside the zone.

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internet speed upgrade

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