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Port forwarding issues
In the app, the port forwarding feature says, "Feature currently disabled. Please contact us." I contacted customer support, and they initially told me that Cox does not support port forwarding. However, they then sent me a instructions on how to set it up before telling me cox doesn't support it. After I pointed out that the app itself includes a port forwarding feature, the representative said they did not know how to resolve the issue. Anybody else having the port forwarding disabled in the panoramic mobile app?
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Port forwarding issues
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RaquelD
Moderator
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Hello. I'm sorry to hear you're having trouble with this advanced feature. While port forwarding is not supported directly by Cox support teams, this link will provide you some additional support should you choose to use this on your own. Be sure to first disable the advanced security and wait 10 minutes before attempting to adjust any advanced settings. https://www.cox.com/residential/support/cox-panoramic-wifi-app-features.html
Cox Complete Care is a paid advanced service provided through a third party with Cox that may also assist with outside of Cox' supported features. https://www.cox.com/residential/support/cox-complete-care.html
I hope this helps. We can assist with supported services at cox.help@cox.com if you have any other concerns. Thank you.
-Raquel
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