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rsherrera

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Port forwarding issues

In the app, the port forwarding feature says, "Feature currently disabled. Please contact us." I contacted customer support, and they initially told me that Cox does not support port forwarding. However, they then sent me a instructions on how to set it up before telling me cox doesn't support it. After I pointed out that the app itself includes a port forwarding feature, the representative said they did not know how to resolve the issue. Anybody else having the port forwarding disabled in the panoramic mobile app?

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RaquelD

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274 Messages

Hello. I'm sorry to hear you're having trouble with this advanced feature. While port forwarding is not supported directly by Cox support teams, this link will provide you some additional support should you choose to use this on your own. Be sure to first disable the advanced security and wait 10 minutes before attempting to adjust any advanced settings. https://www.cox.com/residential/support/cox-panoramic-wifi-app-features.html

Cox Complete Care is a paid advanced service provided through a third party with Cox that may also assist with outside of Cox' supported features. https://www.cox.com/residential/support/cox-complete-care.html

I hope this helps. We can assist with supported services at cox.help@cox.com if you have any other concerns. Thank you.
-Raquel

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hdg1963

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Same problem here. Attempts to use port forwarding or port triggering have been unsuccessful. Even calling Cox Support did not help. They said that the port forwarding option in the Panoramic Gateway has been removed due to “security reasons.” The only options seem to be a different modem, or buying a WiFi router and but the Panoramic Gateway in Bridge mode. Anyone have any other ideas?

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Darkatt

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What the Cox agent MEANT to say was, They do not provide SUPPORT in house for port forwarding. 

 

https://www.cox.com/residential/support/cox-panoramic-wifi-app-features.html

 

That being said, RaquelD provided you some insight, Also, Support assistance is through Cox Complete Care, a fee based service. 

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