Poor customer service

I’ve been a loyal Cox customer since 1999, TV, internet and landline.

Currently neither of my TVs work even after multiple rebooting and working with bots and real people.

I scheduled a tech to come to my home today and he/she never showed up.

I called customer service and they failed to do any service recovery, such as apologizing and remedying the problems.

if this is how longtime customers are treated I guess it’s time to move on. This is completely unacceptable.