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Poor customer service
I’ve been a loyal Cox customer since 1999, TV, internet and landline.
Currently neither of my TVs work even after multiple rebooting and working with bots and real people.
I scheduled a tech to come to my home today and he/she never showed up.
I called customer service and they failed to do any service recovery, such as apologizing and remedying the problems.
if this is how longtime customers are treated I guess it’s time to move on. This is completely unacceptable.
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JulianN
Moderator
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Hello. I'm sorry to hear about the no show today. We value your time and business with Cox. We'd be happy to assist on this matter. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
-Julian
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fernando1110060
+4 more
Visitor
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Don’t email them bro , I’m getting like 50% packet loss on my internet, they haven’t helped and the 2 techs the second one was better with attitude and vibe but I’m still having a problem so please move on and get with a better provider
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