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bananaapple

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Internet keeps dropping after getting new modem

In the middle of June 2021 i switched to Technicolor CGM4141 because cox was talking about how my other modem was outdated. Ever since i activated it internet connection drops every single day.

https://imgur.com/9em3dmF

https://imgur.com/4qzwHUO

https://imgur.com/Py4n3O6

https://imgur.com/aFLWM0v

https://imgur.com/QE5YiTL

https://imgur.com/c6FOc1B

Upstream:

https://imgur.com/1KlZtwa

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Allan

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@Bananaapple, Are you experiencing these drops on all devices in the home or just one? -Allan, Cox Support Forums Moderator.

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bananaapple

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all devices

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Bruce

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Reinstall the old modem and router.

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bananaapple

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i sent it back didn't want to be charged $200

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Bruce

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I took "my other modem" literally.

My older browser doesn't like imgur so I can't see your logs; however, widermouthopen suspects high power levels.  If you have high power, you may also have high noise.  You may have a defective splitter, amplifier, tap, coaxial or something at the neighborhood node.

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