Internet disconnects every 12 hours at approximately same time each occurrence

Parental controls are not enabled on my gateway device. Now perhaps it's a neighborhood node issue, I dont know. By the time I reach Cox, the issue is typically resolved. Again, it's 5-10 minutes of downtime. And when I do reach someone they don't see any issues and just ask me to reboot the gateway. Again, this is a new router/modem. It seems to have only started occurring since i've owned it. My last router was also a Netgear, but my modem was a Linksys. A tech hasn't been to my house in about a year or so prior to me purchasing the new gateway. I had connectivity issues then, and it turned out to be a few bad wires that were replaced, and after that he checked all of the connections and said I was getting strong signals to my modem.

Sometimes we don't know the expertise of new contributors, so Parental Controls was just to ask the obvious.

You could call Cox, thoroughly explain your discrepancy and request the tech re-provision your modem.  Be steadfast for the tech to re-provision.

Their Facebook support person re-provisioned my gateway. I sent them the logs and such and they went ahead and did it. After they did, my 2.4G and 5G bands were undiscoverable so I had to factory reset my gateway again. Now the waiting game commences to see if it happens again.

Will do. Thanks for your help Becky.

That wouldn't explain the status with ipconfig.  If your browser quits at a certain time, it may be the browser trying to do something but your firewall is blocking it.  Is there anything peculiar in your Windows Event Viewer or firewall logs at approximately 1130?

helpdeskgeek.com/.../

In my case, it's not a browser issue. All wireless and wired devices cannot reach the internet. The modem lights look connected, but when I try opening http://192.168.0.1/ it's unreachable, and like Bruce said below when I go to the command prompt and type ipconfig I'm totally disconnected from the internet. I can't ping anything. That is done process is attempted on my PC which is connected via Ethernet direction into the back of the gateway.

i haven't looked but will check & report back!!

firefox doesn't have the same issue & i run 'em simultaneously.

Description

A problem caused this program to stop interacting with Windows.

Faulting Application Path:              C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Problem signature

Problem Event Name:                      AppHangB1

Application Name:                           chrome.exe

Application Version:                         83.0.4103.116

Application Timestamp:                   5eed05ff

Hang Signature:                                83bd

Hang Type:                                        134217728

OS Version:                                        10.0.17763.2.0.0.256.48

Locale ID:                                           1033

Additional Hang Signature 1:         83bd619b4b55ff41252fb93c4acff46a

Additional Hang Signature 2:         18ff

Additional Hang Signature 3:         18ff18ec83b0a99cf8df89797a72d94d

Additional Hang Signature 4:         83bd

Additional Hang Signature 5:         83bd619b4b55ff41252fb93c4acff46a

Additional Hang Signature 6:         18ff

Additional Hang Signature 7:         18ff18ec83b0a99cf8df89797a72d94d

Event Viewer

Chrome is essentially data harvester with an attached  browser.  Even if you close Chrome, it'll have umpteen processes still running in the background.

i only use it for music & translations.

firefox gets worked.