c5ride's profile

c5ride

New Contributor III

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13 Messages

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Intermittent Internet Problems

kevinm2 I have been getting almost daily intermittent issues with internet.  Upload goes to ** and just really unstable connection.  Will resolve itself in a couple hours usually.  Before I go through the hassle of scheduling a service appointment, can you please check to see if there is any noise issues, or something else you can point out on your end??  

Thank you!

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mustang914

New Contributor II

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3 Messages

We are having the same problem but it will usually come back within a few minutes, but it really messes up gaming, and movies and computers disconnect. It has been happening for over a week now several times a day. Is it just Cox?  Anyone else having problems?

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c5ride

New Contributor III

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13 Messages

Where are you located??

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BrianM

Moderator

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886 Messages

I am not seeing any area issues currently or any recent noise issues. I do see a little bit of packet loss to your modem intermittently, but not to others nearby.

Brian
Cox Support Forum Moderator

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foltsie

New Contributor

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2 Messages

I’m having the same issue in CT. Connection drops for all devices and “Online” light on modem is off. Connection returns within minutes but this does not help for Skype calls for work. Chat support said they couldn’t do anything unless I was currently having issues. Been happening since Friday 10/11. 

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KevinM2

Former Moderator

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1.5K Messages

Hi Foltsie, I'm sorry you're having these issues. Can you please make sure that all connections are tightly secured and free of damage? Your modem is not communicating any signal levels to our team, and this could be an indication of a signal issue. There are no known issues or outages reported in your area at this time. -Kevin M. Cox Support Forum Moderator

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Zurq

Contributor II

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270 Messages

SAME THING IS HAPPENING TO ME FOR THE PAST WEEK! I pay over 200$ for **. it makes me so angry.

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c5ride

New Contributor III

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13 Messages

kevinm2  Just had a tech out for a service apt.  Of course my internet has been perfect all day and he he ran tests at the modem, declared everything fine and left.  No line checks, didn't check outside, nothing.  Can i please get some help here???  Like I said, it has been fine all day, but yesterday was TERRIBLE.  Upload at like 1-2 Mbps when the test would actually run.  Conference calls I was on was so bad, no one could hear me, and my screenshares were so laggy they were useless.  I work from home, so if this cannot be a reliable service, I will have to go somewhere else.  

Can you please look into this for me or help me set a tier 2 appointment that someone will actually do something????

Thank you

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Allan

Moderator

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2.4K Messages

@C5ride. The modem is up and running with a good signal and I am not seeing any latency/packet loss to the modem. Are you using a wireless router? If so, is it possible to temporarily bypass that router to see if the issue continues? -Allan, Cox Support Forums Moderator.

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c5ride

New Contributor III

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13 Messages

Yes, when the problems happen, I have done direct to the modem and it is still messed up.  When it goes bad, it is really bad, and unfortunately it was fine when the tech came out yesterday, but I feel they should have at least checked outside lines, etc.  There has to be something else we can do???

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jwat

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I love how they always blame the customer. Of course, they believe it could never be the system.

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KevinM2

Former Moderator

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1.5K Messages

Hello, it appears the technician indicated no issues were found outside of the home. However, adjustments were made to bring the demarcation point (where outside wiring meets the home wiring) up to specifications. I'm sorry to learn you are still having issues, and I'd like to have another service technician go back out. Please reach out to us at cox.help@cox.com, Facebook or Twitter. -Kevin M. Cox Support Forum Moderator

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c5ride

New Contributor III

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13 Messages

kevinm Can you elaborate a little on your comment about the demarc??  Is this something the tech would have done on his visit, because if so, he did nothing outside.  His truck pulled up, he came straight in, tested at the modem, declared there were no problems, got in his truck and left.  He did nothing else.  My upload right this second is hovering around 3 Mbps and i’m getting 10% packtloss.

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