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Helpmerhonda

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Gigablast Installation

Anyone else have problems getting the proper technician to get fiber from the street to the house?  And if so, were they able to do it without digging up your driveway?

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JonathanJ

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@Helpmerhonda

I apologize for any inconvenience this has caused. Something like that can happen if the work order was scheduled for an install or upgrade and when the technician arrived they weren't able to complete the work order and need to refer it to our maintenance or construction team.


Jonathan J
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LatitiaS

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Hello Helpmerhonda,

I understand some things are not always handled in the best possible way and I am sorry to learn of your experience from some of my peers. It looks like repairs are pending yet our field team has not provided an estimated date for completion. We apologize for the impact and appreciate your continued patience. We will follow up with you once we receive a notification of completion.

Respectfully,

Latitia
Cox Forums Support Moderator

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