New Contributor
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1 Message
GIGABLAST consistently below 800 mbps
I have the Gigablast plan. My speedtests are always <= 700 mbps. I have tried resetting both my modem and router with no improvement. This happens during any part of the day. Why should I pay my MONTHLY BILL IN FULL if I am not getting my full service. My speedtests were consistently around 930 mbps in 2019 and the beginning of 2020. What happened? Please fix it or adjust my billing!
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bearone2
Contributor III
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1.5K Messages
1 gig or below, no guarantee!!
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Allan
Moderator
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2.3K Messages
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nkoss
New Contributor
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3 Messages
What modem are you using? I have the Netgear C7800. The tech found 940 going into the modem, but on speedtest.net, I get around 330. That's terrible.
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nkoss
New Contributor
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3 Messages
What modem are you using? I have the Netgear C7800. The tech found 940 going into the modem, but on speedtest.net, I get around 330. That's terrible.
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VictorCaban
New Contributor
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1 Message
You should see my service. I was told that I had to upgrade my modem and router. I did. I'm paying for gigablast and getting 1/10th the speed at legitimately 94 mbps. On my network scans it shows the speed climbs rapidly and then flatlines at 94mbps. It looks like a throttle even though they claim they do not throttle service. I'm sick of this company.
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