New Contributor
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1 Message
GIGABLAST consistently below 800 mbps
I have the Gigablast plan. My speedtests are always <= 700 mbps. I have tried resetting both my modem and router with no improvement. This happens during any part of the day. Why should I pay my MONTHLY BILL IN FULL if I am not getting my full service. My speedtests were consistently around 930 mbps in 2019 and the beginning of 2020. What happened? Please fix it or adjust my billing!
bearone2
Contributor III
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1.5K Messages
5 years ago
1 gig or below, no guarantee!!
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Allan
Moderator
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2.3K Messages
5 years ago
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nkoss
New Contributor
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3 Messages
5 years ago
What modem are you using? I have the Netgear C7800. The tech found 940 going into the modem, but on speedtest.net, I get around 330. That's terrible.
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nkoss
New Contributor
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3 Messages
5 years ago
What modem are you using? I have the Netgear C7800. The tech found 940 going into the modem, but on speedtest.net, I get around 330. That's terrible.
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VictorCaban
New Contributor
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1 Message
5 years ago
You should see my service. I was told that I had to upgrade my modem and router. I did. I'm paying for gigablast and getting 1/10th the speed at legitimately 94 mbps. On my network scans it shows the speed climbs rapidly and then flatlines at 94mbps. It looks like a throttle even though they claim they do not throttle service. I'm sick of this company.
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