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Firmware Update
I have a Motorola branded SBG6580 Modem/Router that I've been using with my Cox internet for several years without any issues. It currently has firmware version SBG6580-8.9.0.4-GA-02-141-NOSH
According to Cox the newer firmware version is SBG6580-3.5.8.4-GA-00-505-NOSH and that this is updated automatically. I tried to have Cox update the firmware but to no avail. What else can be done?
CrystalS
Former Moderator
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I can certainly understand your frustrations. Please know we want you to enjoy your services. I'm here to help. We automatically send the upgrade when it has been checked and we know it is safe and will not post a threat for our network.
Crystal S.
Cox Support Forum Moderator
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bearone2
Contributor III
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try the mfg's website!!
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Bruce
+4 more
Honored Contributor III
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Perhaps log into your Cox account and send a reset command to your modem. About all you can do for now.
Are you having a problem or just want the update? What's in the update...security, efficiency, functionality?
I don't mean to reset your modem locally via its recessed button on the back but to send a reset command from the Cox headhead. A network reset may update your firmware or may not. Worth a try.
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