Extended outage — Myrtle Grove, Pensacola, FL

Allen, how about giving us something here.   Trying to get to an https when your only access is a sketchy hotspot, is negligible.   It’s been 2 days….  

I regret to say that I do not have an estimated timeline for service restoration due to the storm damage. However, updated estimates can be found via the app and the above-mentioned site. 
-Allan

Bull, there’s no updates on the app. We all realize that this is a very difficult situation but give us an update You guys need to do better

So, Spectrum doesn’t think that communicating with customers during a mass service outage is important.  You’re not the only game in town anymore.  Do better!

My next door neighbor has AT&T too and they never lost theirs either.

@thewebbs18​ does your neighbor have fiber optic AT&T?  The only reason why I didn’t sign with them was due to my speed requirements since I work from home. 

They do have fiber optic.  It’s a done deal for me!  As soon as possible!

Just because YOU have electricity, doesn't mean that Cox/Spectrum has it where it's needed to pass data/phone/cable tv. If a line/cable is down that somewhere on a power pole, then Cox has to wait until the power company has completed any repairs before THEY can make repairs. 

@tjordan42​ I totally agreed have not received the first update

Well... Cox needs to sign up for updates from ME.  I will update them on what time they can come get their $#17 from my house.  Opened my C-Spire account today.  $41 per month for 200mb, first two months free with a 60 month price guarantee.  Two can play that game.  BTW,  it's amazing for those poles that fall after 5:00 Friday only are repaired after 8:00 on Monday.

@Darkatt​ Does that mean that Cox can’t communicate that with its customers?!

We are available to support any customer who is a legacy Cox customer. They can reach out to us at https://www.facebook.com/Spectrum/ or on X with @Ask_Spectrum for assistance. 

-Raquel