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New Contributor
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FCC rule re: Cable modem w/ Phone
Just purchased a Netgear CM500V modem to replace the 5 yr old Cisco modem we had.
During call to activate the modem, I was told that I couldn’t hook up the telephone because it did not come from Cox. Asking further questions, I was told that “the long and short of it” is that there is some FCC rule that says phone service must come from/through provider equipment.
What is the rule number? What identifying number or document title would I find this rule in? Searching the FCC website resulted in zip/zilch/nada.
Thanks
twomutts
New Contributor
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Addendum: I was told to get a coax cable splitter to run the phone from the old Cisco modem...
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Andrew_Wees
+4 more
Contributor III
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why did you buy a modem when cox provides them free when you have cox phone service?
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Bruce
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Honored Contributor III
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I don't believe there is an FCC rule limiting service to only provider equipment. However, I do believe there is a rule for any mandatory equipment must be freely provided or loaned. Cox can lock down phone service to their issued equipment...but Cox must freely loan it to you.
If you subscribe to phone service, Cox will provide the telephone modem, aka eMTA.
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Bruce
+4 more
Honored Contributor III
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Just an observation...
How does this post get over 20,000 views" when it's only 11 hours old? Some posts take 3 years to get that many views.
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Accepted Solution
Allan
Moderator
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