Exterior cable

Hi.  I just noticed the same thing in the alley behind us.  New cable was recently laid but it wasn't buried.  The cable is just laying on top of the ground and some parts of it are being run over by garbage trucks and other vehicles.  It's unsafe, it's sloppy and Cox should be ashamed of itself for such shoddy work.  Please send  a team to properly bury the line. Thanks.

Sorry Bruce, meant to respond to Becky at Cox Support.

Well the tech (NOT from Cox) came out today & guess what he can't do anything to fix it.  He took pictures & oh that shouldn't be ran like that.  Thats underground cable.  Ask a bunch of questions - are you having any issues - seriously.  the cable has been outside above ground along my fence for close to a year.  we always have problems.  How do I find out about being reimbursed for service ??   How do you get an actual COX tech to respond?  HOW do I get this issue resolved???

Hi.  I just noticed the same thing in the alley behind us.  New cable was recently laid but it wasn't buried.  The cable is just laying on top of the ground and some parts of it are being run over by garbage trucks and other vehicles.  It's unsafe, it's sloppy and Cox should be ashamed of itself for such shoddy work.  Please send  a team to properly bury the line. Thanks.

Hi Kevin. Thank you for responding to my request, it's greatly appreciated.  I've tried emailing some pics of the alley, so that you can see how the cable was laid, but the cox.help@cox.com address doesn't seem to be working.

so they finally came out & removed the cable draped across my fence.  Seriously who do you hire to do this work?  They dug up the box that was above ground, buried a new box, buried the nv energy box  (I have no idea where it even is now - don't think NV Energy will be happy), another utility box (phone maybe) & best of all my cable didn't get buried or even put in the box.  So now there are all these cables sticking up, some loop up & some are cut off, so i don't really even know whats - what.  So can we try this again - maybe get a professional this time.  Oh and my speed is slower.  Seriously after being a cable customer for OMG years upon years you thing i could get decent service.  I want refunded for the months the cable was blowing around on my fence & the poor quality.  I"m feed up.  My wife keeps saying go with streaming it's faster.  I keep saying no no it's cox they'll fix it.  Wife is starting to win   https://www.facebook.com/moogie85/videos/3345071975510856/

on their way

Ping 140  Jitter 10.2  I tried to send pics through my cox email - go figure it won't load.  So they will be from my gmail account