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Fabio

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4 Messages

Saturday, August 10th, 2019 3:37 PM

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Daily reset - Every day same time

Hi there

I am not here to talk about the attempts you Cox guys did to sold me  a differen and expensive Plan or others kind of services. Anyone can have Is own idea  about that, I have mine and I  not Happy. Anyway ...

I am calling every morning to have this issue fixed. Around 7:30 am my internet modem needs to be reset because basically there Is no internet. The modem Is not showing any issue, everything Is green but no internet. If you do not reset the modem, After a while the internet connection Will be fine but this issue, that "seems" to me your issue, needs to be fixed.

Any help others that ask for Money?

Thanks

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6 years ago

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Fabio

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4 Messages

6 years ago

Cable Connection
 
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Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 381000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 37 381000000 Hz 0 dBmV 44.2 dB 0 0
2 Locked QAM256 1 783000000 Hz -2.4 dBmV 42.1 dB 0 0
3 Locked QAM256 2 789000000 Hz -2.3 dBmV 42 dB 0 0
4 Locked QAM256 3 795000000 Hz -2.3 dBmV 42 dB 0 0
5 Locked QAM256 4 801000000 Hz -2.3 dBmV 41.9 dB 0 0
6 Locked QAM256 5 807000000 Hz -2.2 dBmV 42 dB 0 0
7 Locked QAM256 6 813000000 Hz -2.3 dBmV 41.8 dB 0 0
8 Locked QAM256 7 819000000 Hz -2.3 dBmV 41.8 dB 0 0
9 Locked QAM256 8 825000000 Hz -2.5 dBmV 41.7 dB 0 0
10 Locked QAM256 9 831000000 Hz -2.5 dBmV 41.6 dB 0 0
11 Locked QAM256 10 837000000 Hz -2.8 dBmV 41.4 dB 0 0
12 Locked QAM256 11 843000000 Hz -2.6 dBmV 41.5 dB 0 0
13 Locked QAM256 12 849000000 Hz -2.5 dBmV 41.5 dB 0 0
14 Locked QAM256 13 855000000 Hz -2.1 dBmV 41.6 dB 0 0
15 Locked QAM256 14 861000000 Hz -2.3 dBmV 41.6 dB 0 0
16 Locked QAM256 15 867000000 Hz -2.3 dBmV 41.5 dB 0 0
17 Locked QAM256 16 873000000 Hz -2.2 dBmV 41.5 dB 0 0
18 Locked QAM256 33 357000000 Hz -0.2 dBmV 43.9 dB 0 0
19 Locked QAM256 34 363000000 Hz -0.2 dBmV 44.2 dB 0 0
20 Locked QAM256 35 369000000 Hz -0.2 dBmV 44.2 dB 0 0
21 Locked QAM256 36 375000000 Hz 0 dBmV 44.3 dB 0 0
22 Locked QAM256 38 387000000 Hz 0 dBmV 44.3 dB 0 0
23 Locked QAM256 39 393000000 Hz 0.1 dBmV 44.3 dB 0 0
24 Locked QAM256 40 399000000 Hz 0.1 dBmV 44.3 dB 0 0
25 Locked QAM256 41 405000000 Hz 0.1 dBmV 44.2 dB 0 0
26 Locked QAM256 42 411000000 Hz 0.1 dBmV 44.2 dB 0 0
27 Locked QAM256 43 417000000 Hz 0 dBmV 44.3 dB 0 0
28 Locked QAM256 44 423000000 Hz 0.1 dBmV 44.3 dB 0 0
29 Locked QAM256 45 429000000 Hz 0.2 dBmV 44.3 dB 0 0
30 Locked QAM256 46 435000000 Hz 0.2 dBmV 44.2 dB 0 0
31 Locked QAM256 47 441000000 Hz 0 dBmV 44.2 dB 0 0
32 Locked QAM256 48 447000000 Hz 0 dBmV 44.2 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 40.8 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 41.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 43 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 41.3 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock 
Status		 Modulation / 
Profile ID		 Channel 
ID		 Frequency Power SNR / 
MER		 Active Subcarrier 
Number Range		 Unerrored 
Codewords		 Correctable 
Codewords		 Uncorrectable 
Codewords
1 Locked 0 ,1 ,2 ,3 159 300000000 Hz 0.6 dBmV 44.3 dB 1108 ~ 2987 189475503 17519879 0
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 
Extended Upstream Transmit Power
Enable Extended Upstream Transmit Power
 
Current System Time:Sat Aug 10 08:59:04 2019
System Up Time:01:07:08
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Fabio

New Contributor

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4 Messages

Everithing Is fine, no changed. All the modem Leds are green, all the router Leds are green.

Reset the router did not fix the issue, the reset of the modem worked.

How to understand if It Is the modem or Cox?

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6 years ago

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swoop

New Contributor II

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8 Messages

6 years ago

coffee maker stealing power 🙂

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