Custer Service Reps Lie

First of all, the guy introduced himself as Mark Twain. As soon as he did that I knew that I was wasting my time on the phone. But, I waited over 30 mins to talk to someone, so I was at the point of no return. My internet has been out for almost 24 hours. It’s my house only. The outage map states that there are no outages in my area and it is correct. None of my neighbors are down. “Mark” states that there is an outage in my area and that they are working to fix it. I told him that isn’t possible because I literally spoke to all of my neighbors and their internet has been working fine. He stuck to his lie. I couldn’t get him to look into signal readings or anything. I suspect that those reps no longer have that ability. I’m guessing these are just low paid actors that take calls to blow smoke up your arse just to shut you up and drive you to scheduling a tech appt. I rely on this broadband connection to work as my work depends on it, my smarthome depends on it. Now I’m screwed because a tech can’t get to me any sooner than 48 hours. That’s completely unacceptable to me. But, Cox has me by the nuts because Fios nor TMobile internet is available in my area. Starlink is my only option, so I’ve ordered the hardware and now I’m just waiting for it to come in.