New Contributor
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4 Messages
Constant internet outages
As noted by NUMEROUS other customers, the internet outages are constant. My internet stops at least three times each night between 6 and midnight and, for some unknown reason, at least twice during the day. i have upgraded my modem to no avail. This is a COX problem and I am taking steps to get off their accounts. I have Tmobile phone service and that is what i have to use to determine if Cox is having an outage. And Cox never acknowledges an outage but the service goes up and down. I need to get a gmail email account to replace my cox and get Tmobile internet. it has to be more consistent than what i have now.
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RobertS1
Moderator
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56 Messages
Hello Suellen74, I apologize that you are having issues with your service. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.
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