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Basically, Cox sent an extra modem during an account transfer and charged me for not turning in the old modem. That bill went to collections (Credit Control) the day before I turned in the modem. How should I resolve this to absolve payment/credit impact?
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Shaun_A
Moderator
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Hi there. I am sorry about the billing issue you are experiencing. Just for clarification, were you given a new modem during the transfer, and you still had possession of the old modem? Or do you not have the modem any longer? We can take a look a little deeper into your account and track its movements. Can you please email us at Cox.Help@cox.com with your full name and complete address?
-Shaun
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