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ashleysong1

3 Messages

24 hour outage, inaccurate status. OMAHA NE

Status indicates there is no outage, we have not had service for almost 24 hours!

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Allan

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2.4K Messages

Hello, I can certainly understand your concern with loss of service. Since an outage is no longer declared in your area, I would start by power cycling your equipment and see if that helps.

 

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ashleysong1

3 Messages

There was never an outage reported in my area. I have done all the trouble shooting tips and used smart help. Your website has indicated no outages in this area since 8/25/25. We lost service 8/29/25 @ 430pm and it is still not working

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Allan

Moderator

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2.4K Messages

In that case, I recommend emailing us with your full name, address, and a brief description of this concern to cox.help@cox.com 

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