Rootman's profile

Rootman

New Contributor III

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26 Messages

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usage meter down?

For the past few days the usage meter has been offline - at least from NW Arkansas.

Is there any word on when this will be back online?

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ReneeG

Former Moderator

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980 Messages

Hi Rootman,

We'd like to look into this issue for you. Please email our team at cox.help@cox.com with your name, complete address, the last four of your SSN or four digit Cox PIN, and the user ID you're using to log in with. Please be sure to include your issue.

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gmcdonald2

New Contributor II

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3 Messages

I noticed the same problem.  Opened my own post after seeing this, um, "response".  Emailing all of your personal info and PIN?  Odd, especially for a problem with their web tools.

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chris_c21

+1 more

Contributor III

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625 Messages

gmcdonald2 said:
I noticed the same problem.  Opened my own post after seeing this, um, "response".  Emailing all of your personal info and PIN?  Odd, especially for a problem with their web tools.

Standard procedure, nothing to be alarmed at. The Cox employees ask for that information if they are unable to locate someone's Cox account by the person's forum username.

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