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New Contributor
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Unstable daytime internet
Hi - I live in an apartment complex and experience constant disconnect (5~8 per hour) during the day. I called up the technical desk and they refreshed the model which temporarily fixed the problem. However, I am still experiencing intermittent drops.
AllenP
+4 more
Valued Contributor
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Standard questions: what gateway or modem/router do you have? Are you connected using an Ethernet cable or over WiFi? Does the disconnect happen with wired devices or just wireless? Do you see any change in the lights when the disconnect happens?
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jllim
New Contributor
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what gateway or modem/router do you have?Ubee DDW366 (DUBW65P)
Are you connected using an Ethernet cable or over WiFi? wifi
Does the disconnect happen with wired devices or just wireless? wireless, don't have a spare ethernet cable to test a direct connection
Do you see any change in the lights when the disconnect happens? no
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ColleenD
+2 more
Moderator
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I was able to locate your modem and your levels look good but it's making frequent power adjustments. Over the last few days I've only seen the modem change wireless channels once, so I don't think interference is a problem. I'd suggest plugging the modem's power cord into a different electrical outlet so we can see if that will correct the adjustments it's making.
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