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New Contributor
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Uncorrectables on 3 channels
Should I be concerned with the number of uncorrectables on these three channels? Every time I reboot the modem I get errors on channels 89/90/91 the modem was last reset 2 1/2 days ago. A tech has come out to check cables and such and someone is supposed to come out and look at the tap but that hasn't happened yet. Just curious as to what this might be.
Thanks!
StephanieA
Former Moderator
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randomtask
New Contributor
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I get occasional lag spikes. I figured this would be some kind of signal ingress issue. Thought it was worth taking a look at since the stats on my modem continue to rise on those channels and I am probably not the only one with errors in my area.
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DannyS
Moderator
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We would like for you to reach out to us outside of forums so we can assist with these personal service related concerns. Due to we will need your account information to look into this. When available can you please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Supply us with the account name and full service address with the link to this thread. We would like to help.
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