Chrolm's profile

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Transatlantic packet loss

I'm seeing some terrible transatlantic package loss when accessing European sites - for instance WoW is unplayable right now on EU servers.

From my EC2 server in Ireland I'm seeing this on a reverse MTR to my local IP:

 1. ???
 2. ???
 3. ???
 4. 100.64.16.13                                   0.0%    88    0.5   0.8   0.4   5.8   0.9
 5. 178.236.0.88                                   0.0%    88    1.0   1.0   0.8   7.9   0.8
 6. 178.236.0.137                                  0.0%    88    1.1   1.3   0.8  10.8   1.5
 7. 213.242.106.85                                 0.0%    88    1.1  16.0   0.9 102.6  24.8
 8. ae-3-80.edge2.LosAngeles9.Level3.net          95.4%    88  158.4 158.5 157.9 159.6   0.6
    ae-2-70.edge2.LosAngeles9.Level3.net
 9. ae-2-70.edge2.LosAngeles9.Level3.net          96.6%    88  157.5 157.6 157.5 157.9   0.0
10. COX-COMMUNI.edge2.LosAngeles9.Level3.net       0.0%    88  158.3 159.4 156.9 202.4   4.9
11. rsmtdsrj02-ae6.0.rd.oc.cox.net                 0.0%    88  161.2 161.5 160.2 173.2   1.6
12. 68.4.15.37                                     0.0%    87  164.4 164.1 162.9 171.3   0.8
    ip68-4-12-39.oc.oc.cox.net
13. 68.4.15.37                                     0.0%    87  164.3 163.8 162.2 166.7   0.5
    ip68-4-12-39.oc.oc.cox.net
14. ???

95% packet loss on though level3. Doing a MTR to Blizzards servers in the EU yields same picture:

 Host                                             Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.1.1                                    0.0%    98   10.3   2.6   0.3  12.5   2.8
 2. 10.6.144.1                                     0.0%    98   12.5  14.7   8.0  32.1   4.1
 3. ip68-4-12-38.oc.oc.cox.net                     0.0%    98   15.4  15.2   9.4  31.0   3.6
 4. ip68-4-11-98.oc.oc.cox.net                     0.0%    98   16.4  18.9  12.3  41.3   4.4
 5. langbprj01-ae1.rd.la.cox.net                   0.0%    98   30.2  20.4  14.2  36.5   4.1
 6. xe-5-0-1.edge2.LosAngeles9.Level3.net          0.0%    98   18.7  20.0  13.9  74.9   6.4
 7. ae-3-80.edge1.LosAngeles9.Level3.net          45.4%    98   26.5  22.3  14.5  46.8   7.5
 8. Telia-level3-4x10G.LosAngeles.Level3.net       0.0%    98   29.8  20.2  14.0  31.1   3.5
 9. nyk-bb1-link.telia.net                         0.0%    98   99.8  98.6  90.0 181.4  12.1
10. prs-bb3-link.telia.net                         0.0%    97  195.8 190.9 184.0 198.9   3.6
11. prs-b5-link.telia.net                          0.0%    97  191.7 196.0 188.2 209.9   3.6

Again a massive package loss through ae-3-80.edge1.LosAngeles9.Level3.net

I'm in Santa Barbara, but it seems its the LA Level3 exchange that's the issue.

Please advise.

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Hi Chrolm,

Judging from the information you provided it looks like the issue is outside of our network.  Can you run a trace route to the game server IP, and 2 additional websites just so we can do a comparison?  Thanks!