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I have been in my house for a year and I have noticed my internet dropping sporadically. I have tried resetting the modem and router, replacing them and the issue still persists. I will post my logs below but can anyone help me determine the issue?
| Time | Priority | Code | Message |
|---|---|---|---|
| Jan 09 2016 00:00:28 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 04 2016 20:42:59 | 3-Critical | R06.0 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 04 2016 20:42:59 | 3-Critical | R03.0 | Ranging Request Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 04 2016 20:42:58 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 03 2016 18:54:55 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 03 2016 18:54:55 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:22:10:3a:48:d6;CMTS-MAC=a4:4c:11:8b:3b:8b;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:13 | 6-Notice | N/A | Cable Modem Reboot due to power reset ;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:42:46 | 3-Critical | R04.0 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:42:40 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:42:17 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:42:01 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:41:44 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:41:27 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:41:07 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:40:46 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:40:35 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:40:15 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:39:59 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:39:41 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:39:23 | 3-Critical | R07.0 | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
Not sure what else to look at.
Thanks
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