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We recently got the Ultimate plan from Cox, and since we got it we have had super slow internet and sometimes we would have trouble logging into the wifi. Is this a problem with our router or internet?
We have to Netgear CM500 Modem; Netgear Nighthawk x6 triband router; Ultimate internet plan
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grymwulf
Contributor II
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What do you mean by trouble logging in to wifi?
IE - are you connected to the wifi successfully, yet the internet itself isn't working? *OR* Are you actually unable to successfully connect to the wifi?
You modem should be good up till about 400Mbps max, and that router is a very good one. Download the netgear genie app to look for dead-spots in your house, and to check wifi signal levels/interference.
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Omoeba
New Contributor
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You should change your modem to one with more channels, such as sb6190, cm700 okay too.
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AllenP
+4 more
Valued Contributor
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Why should the OP change the modem ... the CM500 is Cox certified for Ultimate. It should be fine. With all the reported latency issues with the SB6190, I wouldn't recommend it at this time.
@hlowman, what speed are you getting wired direct to the modem? Also, as @grymwulf asked, can you expand on your WiFi issues?
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Omoeba
New Contributor
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If you are so concerned about the nonexistent "latency issues" I would suggest the Netgear cm700
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chris_c21
+1 more
Contributor III
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Except the nonexistent latency issue actually does exist, and it affects ALL devices with an Intel PUMA 6 chip. Guess what, the Netgear CM700 uses PUMA 6 and has the exact same latency issue as the SB6190.
The SB6183 or the Netgear CM600 are the best options at this point since they both use Broadcom chips.
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Omoeba
New Contributor
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Except I never heard anyone who got the latency issues, I personally got the sb6190 and got a ping of 7ms
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chris_c21
+1 more
Contributor III
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Here's some reading material for you since you're delusional about this issue existing.
https://www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mistake
https://www.dslreports.com/shownews/The-Arris-SB6190-Modem-Puma-6-Chipset-Have-Some-Major-Issues-138411
https://www.dslreports.com/shownews/Arris-Tells-us-Its-Working-With-Intel-on-SB6190-Puma6-Problems-138434
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Omoeba
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mark814
New Contributor
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Run this test - http://www.dslreports.com/tools/puma6
If you get any red hits at the end of it, then you have the problem like the rest of us.
We have a houseful of gamers, my wife and myself included, I just bought the SB6183 and all of our problems went away.
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Omoeba
New Contributor
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Yup, got problems, first thought it's a common issue, then found out my friend, who is using a 6183 does not have it, but I got a lower general latency(average for 53 tests)
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Omoeba
New Contributor
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But I did not notice any gaming problems
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Omoeba
New Contributor
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Yup, sb6190 piece of **, going to buy sb8200 when is out
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