Stop robocalls

Having already ranted about this a number of times I can tell you that until such a measure enhances Cox's bottom line, it isn't going to happen and don't waste your time with the FCC or the Do Not Call Registry placebo button.

I shut my ringer off which means I'm not interrupted by any of it, the surveys, political calls, illegal telemarketing calls, scams, etc.  No one would might be able to help deal with the criminal activity is interested in doing to until they can somehow benefit from it.

I'd have to broadly agree with you & just add my own little rant that it shouldn't cost anything to have an unlisted/unpublished number. Regular as a finely engineered Swiss timepiece, every time a new phone book appears on my doorstep, it's immediately followed by a new deluge of garbage calls.

Whilst Nomorobo would be a step in the right direction & something Cox could use as a positive marketing feature - your best bet is to invest in a decent call blocker, preferably one that can block the more spam heavy area codes.

The real answer is the US Congress. If everyone would call their Senator or Representative's office, something might happen. Of course then the Corporations will whine about getting govmt off their backs-

Cox needs to support NoMoRobo.  Call 1-800-234-3993 and ask Cox to get NoMoRobo.

Calling is just going to get you a Tier 1 agent who will try very nicely to get you off the phone as fast as possible. They don't have the power to make any changes on a company level. I would suggest using the website set up specifically to collect complaints/requests for nomorobo @ https://consumersunion.org/end-robocalls/  If you feel really strongly, you can even donate to their cause.

I'm all for Cox selling the feature, but brute force methods are just going to hold up the lines, keeping people calling trying to get their service back from getting through.

It pass time that Cox provide blocking of phone numbers.  There are several services available to Cox.  I quit using my home phone because all of the calls are scammers calling.  Thus far. Cox doesn't care if we receive dozens of scam calls, All they want is us to pay the phone bill on time.  When will Cox become responsive to its customers and quit worrying about the high profits?

I have been told my Cox customer service I am to blame for all the scam calls.   When will Cox actually be a real, safe service to its customers.  All it wants is to penny us to death, even charging for trading the scam calls.   As long as Cox can make money not providing call blocking they will never provide the service

Hi Rich,

I'm sorry if we've made you feel to blame for scam calls. I don't think you are to blame, at all! I blame the telemarketers and other companies using robodialers to invade our homes and our lives. The problem isn't reserved for landline phones.

I receive multiple spam calls a week on my cell phone. Carmen from Cardholder Services robocalls me almost daily. Adding each number to a block list is useless because "Carmen" is using technology to spoof her Caller ID information; each call shows up with a different phone number and city/state. Since I can't block the calls, I save each number and file reports with the FCC after every 5 or 10 robocalls. (Since my cell phone keeps a log of each call, it's easy to include the date and time of each call in my FCC report.) Last year, I filed FCC reports on nearly 50 calls from Rachel from Cardholder Services before the calls finally stopped. I had several quiet months before Carmen started harassing me in March of this year.

Cox understands our customers’ frustrations about the increasing volume of robocalls. We are looking at the call-blocking technology options available and hope to know more in the near future.

Cox understands our customers’ frustrations about the increasing volume of robocalls. We are looking at the call-blocking technology options available and hope to know more in the near future.

And what are those?

Here are two:

1) Increase block calls from 30 to at least a hundred. I fill my 30 in a month.

2) Allow Nomorobo. 

Simple solutions Cox could do immediately if Cox really cares about its customers.

PS Congress can do nothing about telemarketers who break the law. The only solution we have is to not answer numbers and callers we do not know. 

It all comes down to money. It will cost a lot to deploy the requested features. Could people comment on how much they would be willing to pay for a anti-spam feature set? 

Also, I think this is what Cox needs, though I am not holding my breath.This was 3-4 years ago too. 

Here's something interesting id like to add to this conversation...

I switched from cox phone service to a voip alternate service (M.J), ported my same number over and strangely , my robo calls and 80% of spammer calls have ceased. Mind you, I kept the same number! 

5 months so far and happy

further more, voip based telephone service is what you currently have if you have a Cox phone(works through your cox modem/router)

now, I also got rid of the cox modem and purchased my own through amazon so im unsure if that has something to do with it to.

my guess is cox is in bed with he telemarketers do to my above experience and others with similar. Cox will probably take this post down but best of luck.

Cox phone service is not VOIP.  It's a digital signal over the CATV network.

The telephone signal is also not routed to an Internet modem or router.  The telephone modem directly connects to the primary cable in your living room, demodulated and routed to a wall jack.

It's great that MJ has a call-blocking service; however, the service is only good for known numbers.  New numbers will still call you at least once.  In the past 7 days, I've had at least 10 calls from new numbers.  The numbers are blocked now but they still annoyingly rang my phone and left robo-messages.