Trikein's profile

Contributor III

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806 Messages

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Starz Play on Desktop. Silverlight Plugin crashes.

I cant seem to get Starz Play to work on my desktop and I was wondering if anyone had any suggestions. First I am using

Windows 7 Pro 64bit     Silverlight - Version: 5.1.10411.0    Chrome Version 25.0.1364.160 m    Internet Explorer Version 9.0.8112.16421 (To isolate)

Symtom:

When I first went to http://www.starzplay.com/ and I clicked on a movie to watch, it launched a window telling me I had to register. I typed in my cox.net email address and phone number (why do they need this?). That brought me to a Silverlight type progress bar that then re-directed me to idm.east.cox.net login screen. After logging in, it redirected me back to the Starzplay.com page. I am used to this, since its very similar to how HBO Go and the other premium online sites function. When go back to the site to play the movie, it seems to be trying to redirect me to login, detect I am already logged in, and then the Silverlight plugin crashes.

What I have Tried:

First thing I did was try in IE and got the same results. Next I deleted all temp/cookies and made sure both Silverlight and my two browsers I was troubleshooting with was up to date. I rebooted, restarted modem and router, etc. I updated my AV  and then later disabled it.

Next I tried on my Laptop, also Windows 7, to make sure it wasn't a issue with Starz Play and it worked fine in Chrome. What I did notice is right around the time my desktop plugin crashes, I get a prompt from Chrome asking me to Allow Flash. I thought maybe it was a Silverlight access issue on the Desktop, so went into Chrome;plugins and set it to always allow. I also made sure my Flash was up to date, set starzplay.com as a trusted location and deleted all temp flash data. I then uninstalled Silverlight and Reinstalled it, and tested it on both Netflix and a bubble mark, no issues. 

Can anyone think of anything else to try? I know its not a Cox issue, or even a Starz issue, but I would really like to get it to work on my desktop. Any ideas?

Contributor III

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806 Messages

I am going to move this to a different forum since not a Cox issue. I will post solution once I find it though. Good day.