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New Contributor
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slow internet speed
why is my internet access so darned slow today? I've been to access my email for over an hour and its been impossible. Is there something going on that I should be aware of?"
yak
+6 more
Contributor III
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Where are you? I am in Phoenix and everything is slow here. Long loading times. I had to wait a long time to post this answer.
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Parrish
New Contributor
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I'm in phoenix also. Super slow
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Parrish
New Contributor
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And cox technical support isn't taking calls. The automated system says too high of call volumes. So no help whatsoever
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Blackcatsrule
New Contributor
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At least you have a connection. We have none right now. There are 3 different areas of the valley that it's out! For as much as we pay for the way Cox has been increasing the rates, it needs fixed. :(
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TheGreatChimera
New Contributor
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In Tucson they've totally cold cocked me. No support at all.
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ohmansoslow
New Contributor
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I'm in Gilbert, Arizona and my connection is useless right now. It took me about 15 minutes to post this.
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TheGreatChimera
New Contributor
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When i try to use my comps troubleshooter it tells me im not connected to the server...no duh. Here are some other helpful suggestions:
Contact customer support online
Undo changes to system files...
Get help from a friend
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SnowAM
New Contributor
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We are in Goodyear and are dead in the water. Had to log in using the hot spot on the phone. Thank you AT&T.
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Johnson
New Contributor
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Their service seems to be restored (for now).
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Johnson
New Contributor
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Heaven forbid you miss a payment and they will blow up your phone and emails, but when they aren't providing a service we are paying for, they don't answer anyone's calls, emails, or social media posts about the issue. I would love a representative of Cox Communications to contact me regarding the matter and to discuss compensation for time lost.
I would also like an explanation as to why I never received a notice of my bill yet again being increased an obscene amount (especially after tonight).
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Shariel
+1 more
Moderator
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Hey Johnson,
We'd be happy to help. Were you able to send the email with your contact information and address?
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