Robo Calls

Hello, currently Cox does not offer a service like Nomorobo which can filter out robo calls.  Today we do offer features such as anonymous call rejection, selective call rejection and acceptance.  These features can be of help to filter unwanted calls coming in. 

The existing tools can’t keep up with the robot calls.  When does Cox anticipate getting the tools required for services like Nomorobo?  I think it’s a simultaneous ring capability.

Yeah, the existing phone tools are not designed to work with Robo Calls! Cox has got to get up to speed with this issue. If not, what is the sense of having a landline?

Hello R.C. and JayCeeKay,

At this time we just offer the features mentioned above such as anonymous call rejection, selective call rejection, and acceptance. I will send your feedback and/or suggestion over to the product team. Thank you.

One of the things that prevents most available blocking methods from working is that the callers use "Spoofing"

Somehow they are able to present your caller ID with names and numbers of their choosing. If you try to call them back,

you get the poor soul whose number they selected for you to see. One time they used my name and number.

I would like to see our representatives pass a law to prevent Spoofing.

After years of frustration and repeatedly being assured that suggestions are sent to the fabled "product team" (whatever that means) we're still left to fend for ourselves when it comes to taking control of our privacy.  Clearly nothing is coming down the pike from Cox to deal with this so may I request that Cox researches retail devices that offer better blocking features and recommend something that would work with their system?  Doing so would be far more helpful than the false hope that our frustration with the criminal harassment industry that clearly has the implicit go-ahead to annoy paying customers is being heeded with anything more than lip service..

DeeJ1 said:

Hello R.C. and JayCeeKay,

At this time we just offer the features mentioned above such as anonymous call rejection, selective call rejection, and acceptance. I will send your feedback and/or suggestion over to the product team. Thank you.

I also painfully tried the Call Blocking feature that was presented as $1/line / month.  Upon reviewing my bill, I was charged $4 / month for both of my home lines.  I attempted to give it a try and quickly reached the 30 call number limit.  The 30 number limit was not shared with me during my registration with Cox...

Not only is the limit ridiculously low, trying to manipulate the service on a phone is a nightmare.

Cox is far behind the times / technology on addressing Spam, RoboCalls, Telemarketing and Spoofing issues plaguing their customers.

This is my post to Cox, but I see that I am far from alone in my frustration with the lack of tools to block unwanted calls on my home lines.

My next step will likely be to drop my home phones and use cellular phones that do address this more effectively.  This has been a very successful, less expensive solution used by many of my friends and family.

Cox, please listen and do something!

Sagianite

You have to pay extra for call blocking?

Hi, I'll be happy to review your account regarding any questions you may have about the services you subscribe to.  Please reach out to us on Facebook, Twitter, or email us at: cox.help@cox.com.  

I've complained about Cox's "call blocking" feature for over two years now, and I keep getting the template response saying that robocall blocking won't work on residential lines, and reminding me that I can block calls using Cox tools.  First and foremost, those tools are the most poorly designed and far from user-friendly.  Add to that you can only have 30 numbers in that list, and you essentially have a completely useless feature.  I get over 30 calls every month!  I've resorted to buying a phone that allows me to block up to 200 calls, but after only a year, it's nearly full.  THAT right there should tell Cox something!

So Cox - when will you give your paying customers what they want?  Keep in mind the FCC has approved such products AND have encouraged phone providers to embrace robocall blockers.

Your complaints fall on deaf ears.  Give it a few days and you'll get a template response trying to make you feel good while doing absolutely nothing.  Eventually Cox will close this forum post so no one else can add to it, but someone will start up a new one.  Just last year a forum about robocalls had over 450 posts, and "Cox Moderators" would give canned responses that meant zilch.

It would be so insignificant for Cox to just increase the *60 blocked calls list from 30 to 300, or 3000.  Think about it .. it is just a few bytes per blocked number.  It would cost nothing and at least provide something of a fix if they aren't going to support nomorobo ... but I'm regretting migrating back to Cox from Verizon FIOS, where I used nomorobo without problems for the entire time.  Seriously, if Cox wants to compete with FIOS (and in my county, we can have either option .. both are wired right to my house), they should provide some effective way to allow spam call blocking.  This is user hostile, and letting this fester is going to eventually cause harm ... we should all look for more public forums and post about this.  No one reads the things in this forum except for Cox customers who are already suffering from Cox inadequate service.

Hello ,

We understand your concerns with the robocalls and it is a legit request asking to have the total of numbers that can be blocked by a individual line to be increased.  We can submit the request to our production team.  If anything changes in regards to this request or any product offerings we will be posting information regarding the changes. 

you can set up call block yourself, But it only holds 30 blocked calls and then you have to start deleting to add.

start with #60  then go to #01# and add the number you want blocked. I have done this and they still call, so not sure if this works at all. Good Luck

DO not use *57 there is a charge for this. COX is soooooooo last century with its phone system