Discrimination by a representative

I just called cox to cancel our services this woman on the phone repeatedly calls me Ma’am when I stated I’m Pedro V and a SIR and refused to help me, even after I confirmed all the account details and verified the account, then when I ask for her name and to speak to her manager she transfers me to a SPANISH SPEAKING REPRESENTATIVE!!! I’m unsure why when I was speaking to her in English, why just because I have a Hispanic name???? He had me pay my bill before canceling (obviously expected) then I asked him to transfer me to a manager and he did not instead ended the call. Can you say discrimination!!!! I am absolutely appalled and disgusted by the encounter I just had over the phone.