Cox Wifi POD is not working, red light and will not register, under warranty but nobody seems to be able to help me.

I'm trying to get help with a Wifi POD that I purchased from Cox. I bought it last October, and it has a 1 year hardware warranty. I called Technical Support, spent several calls and at least an hour and half on with them, then spoke with Complete Care team, he was great and spent almost 2 hours with me trying to troubleshoot, but ultimitely came down to it needs to be replaced. Both teams said to take it to the store for help. I took it to the store before I called them, they said they couldn't help, I took it again after with the details and they still report they cannot help. How do I get this replaced? I mean for as expensive as this device is and having a warranty the warranty is pointless if nobody will help you with it. Do I need to report to the FCC or FTC to get help on this?