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Moved into a brand new apartment with pre installed fiber and set everything up just for my WiFi to never be active. Went through 3 hours of phone calls to try and activate it until they tried to schedule a technician visit to come out for 100$? Still don’t know what to do will go into store tomorrow. Incredibly frustrating.
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LisaH
Moderator
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Hi.
I’d be happy to look into this for you. I understand how frustrating it can be when you expect to simply connect your equipment and get started, only to run into issues. To receive assistance, please email cox.help@cox.com and include your full name and complete service address. Once that information is received, the team will be able to further investigate and assist you. Thanks, Lisa Cox Support Forums Moderator
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