Retention

I have Contour, internet and phone with Cox. I have  been with Cox around 25 years. I see where they offer deals to new customers and my bill has gone out of control. I have called several times and they will not do anything for me. I am not being unreasonable I just want the price of the second year of what they offer new customers. It states that it is their regular price. I am paying way over their regular price. I am going to DirectTV they want my business. I am working the details out now and they are willing to work with me. I don't understand why Cox doesn't want to keep a 25 year customer but they will offer the world to a new customer that will probably leave after the 2 years is up. It makes no sense at all. I guess that is why the DirectTV person they are signing up people as fast as they can answer the phone. I am disgusted with the response I have received from Cox and the indifferent people I have talked to. I am going to tell everybody to go to DirectTV but the funny thing is everybody I have talked too so far already has DirectTV. I guess I have loyal too long to a company that does not care about my loyalty. Yes I told them I am willing to sign a 2 year agreement but it made no difference. Everybody is going to Satellite so you think they would work with you to keep a customer that has never been late on a bill. Wes 478-922-1809 if anyone cares before I go to DirectTV.