Anita with retention department

Just got off the phone with SPECTRUM reps for I don’t know how many times this month. I get told different things when I call each time and today I had the pleasure of getting transferred to ANITA with the retention department and she seemed to be bothered that I had a problem with my bad service I’ve been experiencing. Tried snapping at me and said I didn’t want help, and I had to reply to her with I was frustrated but I wasn’t snappy and loud with her so she was very unprofessional for trying to get that way with me. For being in the retention department that was lousy rude service. Spectrum needs to do better with their reps. Still unsatisfied, and unresolved.