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New Contributor
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Recently moved
I recently moved houses and transferred services. Everything went fine except my account is still for my old address. I can go through and create a new account for my new address, but that seems silly. Is there a way to update my current account to my current address and services?
ReneeG
Former Moderator
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We can assist you with this issue. Please send us an email with your full name, service address, the last four of your SSN or four digit Cox PIN, and a brief description of your concerns.
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johnrushing53
New Contributor
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This happened to me a while back, and a Cox representative told me over the phone that you do, in fact, have to create a new online account when you move. This has been a huge pain for me, since I've been moving a lot recently. There's also no way to close out the other account so you can keep using the same user ID and password. Just have to keep making up new ones.
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ColleenD
+2 more
Moderator
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I apologize for any incorrect information you may have been provided. We have the ability to move user ID's from a former to a new account provided the former account no longer has active service. If you need additional assistance with this please email your account info and the user ID to cox.help@cox.com
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